While being nothing short of luxury, New York City lacks one of the conveniences that most other cities have, its laundry!
In the early 1900s Mondays were the laundry day, you would see clouds of clothes hanging on lines drying all over
town. In the 1940s and 1950s with the introduction of electric dryers, more or less the current pickup and delivery industry was born.
Today New York is home to thousands of laundromats and cleaners.
The only thing that has changed in the last 80 years is how we order and pay to get our clothes cleaned.
Though many laundromats still force New Yorkers to use coins when it comes to getting a laundry day done, usually it’s Sundays.
In a city where looking great is one of the staples of culture, the importance of laundry services and laundromats is not going away anytime soon.
We might get to Mars and establish a colony there before any revolution in the way we get our clothes clean in our beautiful city.
How Cloud Laundry Works
Schedule & Pickup
Book your laundry pickup service online (or download ‘Cloud Laundry’ in app store) and simply
select a pickup and delivery window that works with your schedule.
Our ninja concierge will drop by on your desired date and time.
Place your items to be washed in a bag. This includes your undergarments, socks, t-shirts,
pants, shorts, sheets, etc (items that don’t need to be dry cleaned or pressed).
Once we receive your bag, we will measure it and send you an email with confirmation total.
We will deliver your clothes washed and neatly folded within 24 hours or even same day. You will
receive a text notification of when your concierge is arriving and when delivery is completed.
Frequently Asked Questions
about Wash & Fold service
Wash & Fold
Do you wash my clothes together with other people’s clothes?
Absolutely not! Not only do we wash your clothes in a separate washer. We will separate your lights and darks into 2 separate washers.
Can I use a plastic bag for my laundry?
Yes. However, only use strong trash or plastic bags that have a drawstring. Do not include laundry in small shopping bags. We wouldn’t want anything to go missing during the transportation process.
This is my first time, can you give me some guidance?
Absolutely! Here are some things to help you get started with Cloud Laundry.
-Place an order on our website or app.
-Prepare your laundry ahead of time, separate hang dry from the rest, place it together with laundry.
-Separate dry cleaning from laundry, it belongs in two different bags, tell our driver which one is which, or leave a note inside the bag.
-Don’t leave wet towels inside with the colored clothing, they will bleed.
-Empty all pockets, especially lipsticks and pens (we will check for those too)
-Leave your phone on sound for when our driver is coming, you don’t want to miss his call or text.
-Don’t be afraid to call or text us if you have any questions!
-Use the free time you got from using Cloud Laundry to do something great or to relax and just be happy!
What is the turnaround time for a laundry?
We are proud to have the fastest
turnaround time of any laundry service in New York City. Picked up by 10 am in the
morning you can have your clothes dropped off by 7 pm the same day.
What if I'm not home during the pickup?
Someone has to be there to hang
your laundry to our concierge. It may be your roommate, your doorman, your mom, or you
could leave your bag outside your apartment door. However you must have a way to allow
our driver inside your building. That could be a security code or intercom system.
Can I ask you to come at a very specific time?
While we pride ourselves with the
most effective logistics, we still live and operate in New York City. Unfortunately we can’t
be very specific on the exact time our drivers will arrive. However we will try our best to
accommodate your request and to never be late for the time window you chose. Usually it is
between 1 and 2 hours long.
Which includes Wash & Fold and Hang Dry services, is our crown jewel, the most perfectly rounded
masterpiece. With over a decade of experience of doing washing, drying, folding and packing. We pride
ourselves with the fact that we never outsourced laundry to other companies.
Investing in high-quality clothes to make them last is one thing; knowing how to make them last is another.
Delicate clothes are those made from silk, wool, linen, or those clothes with embellishments and embroidery.
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