Absolutely not! Not only do we wash your clothes in a separate washer. We will separate your lights and darks into 2 separate washers.

Yes. However, only use strong trash or plastic bags that have a drawstring. Do not include laundry in small shopping bags. We wouldn’t want anything to go missing during the transportation process.

Absolutely! Here are some things to help you get started with Cloud Laundry.

-Place an order on our website or app.
-Prepare your laundry ahead of time, separate hang dry from the rest, place it together with laundry.
-Separate dry cleaning from laundry, it belongs in two different bags, tell our driver which one is which, or leave a note inside the bag.
-Don’t leave wet towels inside with the colored clothing, they will bleed.
-Empty all pockets, especially lipsticks and pens (we will check for those too)
-Leave your phone on sound for when our driver is coming, you don’t want to miss his call or text.
-Don’t be afraid to call or text us if you have any questions!
-Use the free time you got from using Cloud Laundry to do something great or to relax and just be happy!

We are proud to have the fastest turnaround time of any laundry service in New York City. Picked up by 10 am in the morning you can have your clothes dropped off by 7 pm the same day.

Someone has to be there to hang your laundry to our concierge. It may be your roommate, your doorman, your mom, or you could leave your bag outside your apartment door. However you must have a way to allow our driver inside your building. That could be a security code or intercom system.

While we pride ourselves with the most effective logistics, we still live and operate in New York City. Unfortunately we can’t be very specific on the exact time our drivers will arrive. However we will try our best to accommodate your request and to never be late for the time window you chose. Usually it is between 1 and 2 hours long.